Shiraz Pawaskar
 Mumbai, India          
Professional Profile

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Freelance Business, Mumbai.

Duration: - Jan 2015 - Present

Department: -  Portfolio Management Services, Indian Equity Markets (NSE & BSE) - Operations

Designation: - Financial Consultant/Fund Manager

Project Name: - ICICI Securities Platform, Mumbai

Job Responsibilities

  • Investment Management, ROI Calculation & Forecast, Exposure Management & Risk Assessment
  • Consulting service for Investments in Equity Markets.
  • Service Assurance, Marketing Campaigns & Audits.

eClerx, Mumbai.

Duration: - September 2015 - July 2016

Department: -  Digital Marketing Solutions - Global Control Quality Management - Operations

Designation: - Associate Process Manager

Project Name: - Dell, Intel & Microsoft, EMEA

Job Responsibilities

  • Managing a Team of 11 Analysts working on Compliance, Audit and Reimbursements of Marketing Campaigns.
  • Supervise Audits and Analysis thereby recommending enhancements to the existing compliance checkpoints.
  • Quarterly business reviews with Client in perspective to the funding from their Partners/Vendors.
  • Ensuring Reimbursements of $5 million (US Dollars) target accruals every quarter for EMEA Region.

Wipro Infotech, Mumbai.

Duration: - December 2013 - December 2014

Department: - Technical Services & Solutions - Machine to Machine (M2M) - Operations

Designation: - Site In-charge

Project Name: - Vodafone India Limited, Mumbai

Job Responsibilities

  • Headed a team of 46 members and 5 Team Leads.
  • Escalation management and troubleshooting issues ensuring by RCA, TAT and SLA compliance.
  • Service Delivery/POC/Onboarding new customers and facilitating new services to enterprise customers.
  • Analyze customer complaint reports and built strategies for minimizing re-occurrence.
  • Team Management of 51 Team Members ensuring 24*7 live support to the Client.

Nucsoft Ltd., Mumbai.

Duration: - March 2013 - December 2013

Department: - L1 Application/Technology - Operations

Designation: - Project Lead

Project Name: - Fullerton India Credit Company (FICC) Limited, Mumbai

Job Responsibilities

  • Supervised a team of 24 members, working on various non-banking, Security/ID Management applications.
  • Analysis, implementation and auditing of overall process and ID process between AD and HR.
  • CRM - TAT & SLA Compliance and Escalation Management of customer complaints.
  • Approximately 99% Precise Auditing of the IDs between AD/ID and HR.

­Nokia Siemens Networks [NSN], Mumbai.

Duration: - May 2011 – December 2012

Department: - Packet Core Managed Services - Operations

Designation: - Assistant Team Lead

Project Name: - TATA Docomo, TATA Telecommunications Services Limited (TTSL), Mumbai.

Job Responsibilities
  • Supervised a Team of 33 Engineers, thereby providing support to three Team Leads at different Locations (Delhi, Mumbai and Hyderabad).
  • CRM - TAT and SLA Compliance and Escalation Management of customer complaints.
  • Providing Approvals, Validation and Audit of planned/unplanned activities uploaded on ERP by Team.
  • Strategizing, Consulting and Implementing new requirements in the development of new ERP.
  • Training Programs of new ERP implemented across all Projects of Company for PAN India.
  • SPOC for the Customer for their requirements.
  • Due Diligence - Preventive maintenance of nodes and site (Data Centre) audit of Hardware.

Nokia Siemens Networks [NSN], Mumbai.

Duration: - September 2009 – April 2011

Department: - Network Switching Subsystem (NSS) / Circuit Core O&M.

Designation: - Technical Support Group (TSG) Engineer.

Project Name: - Bharti Airtel Pvt. Ltd., Malad, Mumbai.

Job Responsibilities
  • Managing and analyzing customer complaints and preparing strategies for its reduction.
  • CRM - TAT and SLA Compliance and Escalation Management of customer complaints.
  • Launch of 3G Services & Mobile Number Portability (MNP) in Mumbai Circle
  • 100% Periodic updates of Voice/SMS/Location of VIPs to high level Airtel and Nokia Management Teams.
  • Meetings with Relationship Managers of Airtel with their Corporate Clients.

Brilliant Academy of Engineering, Thane.

Duration: - January 2009 – May 2009

Designation: - Professor

Subject Name: - Management, Semester VI, Diploma Engineering, MBSTE.

Job Responsibilities

  • Teaching Final Year Diploma Students across all departments of Engineering from Colleges across Mumbai